Refund policy

(Returns and Exchanges)

For customers in Kuwait

It’s okay if you change your mind, we offer a return and exchange policy for clients inside Kuwait. However, terms and conditions apply.

• You may return or exchange the products purchased from Modish Application within 14 calendar days. However, conditions apply.
  1. Returned or exchanged products must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on Modish App.
  2. Returned products must be in their original packaging, new, unused and apparels with Modish tag should be still attached.
  3. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
  4. Returned products (unless defective, fake or fiddle) must be in resellable condition and for specific products:
     1. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
     2. Shoes: All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or Modish shoe bag with marked soles may not be accepted, and may be sent back to the customer.
     3. Bags: As dark items of clothing can easily transfer dye onto light-colored bags, please handle these items carefully if you if you are still deciding to whether to keep them.
     4. Clothing: Please take care when trying on garments, as all products must be returned in a new, unused and undamaged condition.
     5. Faulty goods: Please note that products that are damaged as a result of wear and tear are not considered to be faulty. please be aware that we can only replace faulty items for the same product in the same size, subject to availability.
• The customer will receive the refund in full amount he paid for in one of our branches if the order meet the above-mentioned terms and conditions.
• Often, the customer would receive the refund within 14 business days once our team confirm that the order meet the return policy.
• Sale items are not refundable.

For customers outside Kuwait

It’s okay if you change your mind, we offer a return and exchange policy for clients outside Kuwait. You can place a return request within 14 calendar days from the date of the invoice. Terms and conditions apply. You can contact us on WhatsApp: +965-97337710

If the client wishes to return an item and requests a refund for any reason, the customer is responsible for paying their own shipping fees and customs clearance charges and all taxes. Once the customer receives a refund, the cost of return shipping and the customs clearance charges and taxes will be deducted from their refund.

As for the refunds, once your return is received and inspected by our team, you will receive a WhatsApp from our customer service team notifying you with the status of your return and if it's approved or rejected for a refund. If approved, kindly allow 14 business days for the refund to be processed.

 

For help and advice, our customer care team is available on working days from 10am to 10pm Kuwait time. Call/WhatsApp: +965-97337710 or email us at info@modish.com.kw.