FAQs
- 1. Can I cancel or modify an order?
-
Of course! Simply contact our WhatsApp service through +965 97337710. We’ll be more than happy to sort out your order.
- 2. How do I return an item?
-
For details on how to return an item please visit our Returns and Exchanges page.
- 3. When can I expect my items to be delivered?
-
For local orders, any order placed before 3pm has a same day delivery policy. Orders after 3pm will be scheduled to be received in the next day delivery. For international orders, it will take 2-3 working days to dispatch.
- 4. How can I track my package?
-
For international orders, we will provide you with a tracking number once you check out. For local orders, buyers will receive an email once the order is dispatched and delivered.
- 5. What do I do if my package is never delivered?
-
Our hotline is always available for any concerns or inquiries, simply call us at +965 97337710. Or, email us whatever you need.
- 6. How much does shipping cost?
-
The shipping cost depends on the weight of the items and packaging that is automatically calculated by DHL.
- 7. What forms of payment do you accept?
-
We accept payments through credit cards (Visa and Master Card) and KNET.
- 8. Where are your branches?
-
Please find a list of all Modish branches in our Stores page.
- 9. How do I contact customer care?
-
For more information or to ask additional questions, feel free to reach out to our friendly customer
care representatives. Call us, email us, or fill out our contact form, and we'll be in touch within 24 hours.Drop us a line here: +96597337710 or email us info@modish.com.kw
- 10. How do I create a Modish account?
-
Simply sign up through an email and a password and you’re good to go!
Click on the User icon on the top bar to get started. - 11. Is my personal information kept private and safe?
-
Confidentiality is our biggest priority! Whatever information you provide Modish with is safe from any outsiders through our highly secured platform.
Please read our Privacy policy for more details.